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GIGABYTE recalls ITX Z690 motherboard due to PCIe 4.0 issues

A new setback for GIGABYTE, since the brand has to openly acknowledge its known problems in the forums with the smallest of its motherboards for the Z690 chipset. More specifically, we are talking about the GIGABYTE Z690I AORUS ULTRAwhere in a press release the company announces that a problem with PCIe 4.0 is causing numerous crashes where everything has to do with the WHEA PCIe Error.

The company states that it is investigating the issue and in the meantime, customers are reporting this issue Z690I AORUS ULTRA are piling up, so he decided to take matters into his own hands. GIGABYTE mentions some instances of system instability and the aforementioned bug, but only in one key circumstance.

GIGABYTE and PCIe 4.0 on your Z690I AORUS ULTRA, this will solve the problem

Z690I-AORUS-ULTRA-PLUS

these WHEA PCIe Errors They only intervene in a very specific circumstance depending on the brand: during the installation of a graphics card with PCIe 4.0, although no distinction is made between NVIDIA and AMD as well as the consumption linked to the latter. It seems the problem lies with the bus, perhaps its timing times, which is the most common failure for WHEA errors to occur, although in some cases it is also related to bus speed or the clock.

In any case, GIGABYTE offers different solutions. The easiest way is to deactivate the version PCIe 4.0 in the BIOS and go to PCIe 3.0 (fortunately for current GPUs there is no apparent performance difference, although the speed and bandwidth are halved) or we can opt for a special upgrade program for this Z690I AORUS ULTRA model to version ULTRA-PLUS or equivalent models.

The last option is a refund that the brand will provide us with, we understand this through the purchase invoice. This program affects the version of this motherboard with DDR4 or with DDR5, since both are involved. The activation of this one is already effective from the 10 of this month and will be November 30, 2022 When I’m done.

The only conditions are to provide the general information, the serial number of the motherboard and the invoice. You can access the program from the link that we leave you just below.

VIA: Gigabyte

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